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United Airlines CEO Oscar Munoz, left, accompanied by United Airlines President Scott Kirby, right, testifies on Capitol Hill in Washington, Tuesday, May 2, 2017, testifying before a House Transportation Committee oversight hearing. (AP Photo/Pablo Martinez Monsivais)
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United Airlines CEO Oscar Munoz prepares to testify on Capitol Hill in Washington, Tuesday, May 2, 2017, before a House Transportation Committee oversight hearing. (AP Photo/Pablo Martinez Monsivais)
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United Airlines President Scott Kirby, left, and Alaska Airlines Senior Vice President of External Relations Joseph Sprague prepare to testify on Capitol Hill in Washington, Tuesday, May 2, 2017, to testify before a House Transportation Committee oversight hearing. (AP Photo/Pablo Martinez Monsivais)
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House Transportation Committee member Rep. Michael Capuano, D-Mass. speaks on Capitol Hill in Washington, Tuesday, May 2, 2017, where United Airlines CEO Oscar Munoz testified. (AP Photo/Pablo Martinez Monsivais)
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Rep. Peter DeFazio, D-Ore, ranking member on the House Transportation Committee holds up airlines passenger rules as he questions United Airlines CEO Oscar Munoz during the committee's hearing on Capitol Hill in Washington, Tuesday, May 2, 2017. Committee Chairman Rep. Bill Shuster, R-Pa. is at left, (AP Photo/Pablo Martinez Monsivais)
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United Airlines CEO Oscar Munoz, left, and United Airlines President Scott Kirby, prepare to testify on Capitol Hill in Washington, Tuesday, May 2, 2017, to testify before a House Transportation Committee oversight hearing. (AP Photo/Pablo Martinez Monsivais)
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United Airlines CEO Oscar Munoz, left, accompanied by United Airlines President Scott Kirby, testifies on Capitol Hill in Washington, Tuesday, May 2, 2017, to testify before a House Transportation Committee oversight hearing. (AP Photo/Pablo Martinez Monsivais)
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United Airlines CEO Oscar Munoz arrives on Capitol Hill in Washington, Tuesday, May 2, 2017, to testify before a House Transportation Committee oversight hearing. (AP Photo/Pablo Martinez Monsivais)
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United Airlines CEO Oscar Munoz, left, prepares to testify on Capitol Hill in Washington, Tuesday, May 2, 2017, before a House Transportation Committee oversight hearing. (AP Photo/Pablo Martinez Monsivais)
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United Airlines CEO Oscar Munoz, left, accompanied by United Airlines President Scott Kirby, testifies on Capitol Hill in Washington, Tuesday, May 2, 2017, before a House Transportation Committee oversight hearing. (AP Photo/Pablo Martinez Monsivais)
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House Transportation Committee Committee Chairman Rep. Bill Shuster, R-Pa. speaks on Capitol Hill in Washington, Tuesday, May 2, 2017, during the committee's hearing where United Airlines CEO Oscar Munoz testified. (AP Photo/Pablo Martinez Monsivais)
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FILE - In this June 2, 2016, file photo, United Airlines CEO Oscar Munoz waits to be interviewed in New York. Munoz will be the star witness as Congress examines customer service by U.S. airlines and how air travel can be improved. The hearing by the House Transportation Committee comes amid worldwide outrage sparked when a passenger was dragged off a United flight after refusing to give up his seat to a crew member. The April 9 incident ignited a debate about poor service and a lack of customer-friendly policies on U.S. airlines. (AP Photo/Richard Drew, File)
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In this Wednesday, March 15, 2017, photo, people stand in line at a United Airlines counter at LaGuardia Airport in New York. In a report being issued Thursday, April 27, 2017, about the April 9 dragging incident involving a passenger on an overcrowded United Express plane, United spelled out how it selects passengers for involuntary bumping. (AP Photo/Seth Wenig)
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FILE - In this Thursday, June 2, 2016, file photo, United Airlines CEO Oscar Munoz speaks during an interview in New York, while seated in the seating configuration of the carrier's new Polaris service. United Airlines says it will raise the limit to $10,000 on payments to customers who give up seats on oversold flights and will increase training for employees as it deals with fallout from the video of a passenger being violently dragged from his seat. Munoz said his response, in which he blamed the passenger and supported his employees, was "insensitive beyond belief." (AP Photo/Richard Drew, File)
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In this July 8, 2015, file photo, United Airlines planes are parked at their gates as another plane, top, taxis past them at George Bush Intercontinental Airport in Houston. United Airlines says it will raise the limit to $10,000 on payments to customers who give up seats on oversold flights and will increase training for employees as it deals with fallout from the video of a passenger being violently dragged from his seat. (AP Photo/David J. Phillip, File)
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United Airlines CEO Oscar Munoz delivers remarks in New York, in this Thursday, June 2, 2016, file photo. United Airlines said Friday, April 21, 2017, that its CEO Munoz won't add the title of chairman in 2018 as planned, as fallout continues from the violent removal of a passenger from a plane this month. (AP Photo/Richard Drew, File)
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FILE - In this May 15, 2015, file photo, United Airlines Chairman, President and CEO Jeff Smisek, speaks during a panel discussion on unfair international competition at the National Press Club in Washington. Smisek stepped down in 2015 amid an investigation into whether United flew a route between Newark, N.J., and Columbia, S.C., to curry favor with the chairman of the agency that operates New York-area airports. He received $4.9 million in cash severance, along with millions more in stock grants. He also received lifetime flight benefits. (AP Photo/Manuel Balce Ceneta, File)
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John Slater, a United Airlines vice president, testifies at a City Council committee hearing in Chicago on Thursday, April 13, 2017. Slater said that bumping passengers to accommodate airline employees happens infrequently, and that federal guidelines requiring rest for crew members made it necessary to get the employees on the United flight in which Dr. David Dao was dragged from on Sunday. (AP Photo/Teresa Crawford)
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FILE - In this Thursday, June 2, 2016, file photo, United Airlines CEO Oscar Munoz speaks in New York, during a presentation of the carrier's new Polaris service. The United fiasco where a passenger was dragged off a United Express flight on Sunday, April 9, 2017, is just the latest example of bad behavior by a company or its employees called out by witnesses with a smartphone. Munoz eventually apologized, but not for two days and after first blaming the customer and airport security. Three days after the incident United offered full refunds to all passengers on the flight. As smartphone cameras and social media have shifted power to consumers, they are forcing companies to be more nimble in handling matters they might have tried to sweep under the rug before. (AP Photo/Richard Drew, File)
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FILE - In this Thursday, June 2, 2016, file photo, United Airlines CEO Oscar Munoz speaks in New York, during a presentation of the carrier's new Polaris service. The United fiasco where a passenger was dragged off a United Express flight on Sunday, April 9, 2017, is just the latest example of bad behavior by a company or its employees called out by witnesses with a smartphone. Munoz eventually apologized, but not for two days and after first blaming the customer and airport security. Three days after the incident United offered full refunds to all passengers on the flight. As smartphone cameras and social media have shifted power to consumers, they are forcing companies to be more nimble in handling matters they might have tried to sweep under the rug before. (AP Photo/Richard Drew, File)
