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4 statements by United on passenger’s removal from flight

Associated Press

FILE - In this Thursday, June 2, 2016, file photo, United Airlines CEO Oscar Munoz speaks in New York, during a presentation of the carrier's new Polaris service. The United fiasco where a passenger was dragged off a United Express flight on Sunday, April 9, 2017, is just the latest example of bad behavior by a company or its employees called out by witnesses with a smartphone. Munoz eventually apologized, but not for two days and after first blaming the customer and airport security. Three days after the incident United offered full refunds to all passengers on the flight. As smartphone cameras and social media have shifted power to consumers, they are forcing companies to be more nimble in handling matters they might have tried to sweep under the rug before. (AP Photo/Richard Drew, File)

Oscar Munoz says ‘system failure’ led to passengers removal

By Laura Kelly - The Washington Times

People with Asian community organizations from Chicago hold signs to protest after Sunday's confrontation where David Dao, 69, of Elizabethtown, Ky., was removed from a United Airlines airplane by Chicago airport police at O'Hare International Airport, during rally near United's counter at the airport's Terminal 1 in Chicago on Tuesday, April 11, 2017. (Chris Sweda/Chicago Tribune via AP)

United’s passenger flap stokes Vietnam flames

By Cheryl K. Chumley - The Washington Times

John Cho

John Cho blames Donald Trump for United Airlines incident

By Madison Gesiotto

People with Asian community organizations from Chicago hold signs to protest after Sunday's confrontation where David Dao, 69, of Elizabethtown, Ky., was removed from a United Airlines airplane by Chicago airport police at O'Hare International Airport, during rally near United's counter at the airport's Terminal 1 in Chicago on Tuesday, April 11, 2017. (Chris Sweda/Chicago Tribune via AP)

David Dao United Airlines aftermath: Asian Pacific American Labor Alliance expresses outrage

By Laura Kelly - The Washington Times

In this Thursday, June 2, 2016, file photo, United Airlines CEO Oscar Munoz delivers remarks in New York, during a presentation of the carrier's new Polaris service, a new business class product that will become available on trans-Atlantic flights. Munoz said in a note to employees Tuesday, April 11, 2017, that he continues to be disturbed by the incident Sunday night in Chicago, where a passenger was forcibly removed from a United Express flight. Munoz said he was committed to “fix what’s broken so this never happens again.” (AP Photo/Richard Drew, File)

Oscar Munoz: United won’t use police to remove ‘paid, seated’ passengers anymore

By Jessica Chasmar - The Washington Times

FILE - In this Thursday, June 2, 2016, file photo, United Airlines CEO Oscar Munoz waits to be interviewed, in New York, during a presentation of the carrier's new Polaris service, a new business class product that will become available on trans-Atlantic flights. Munoz said in a note to employees Tuesday, April 11, 2017, that he continues to be disturbed by the incident Sunday night in Chicago, where a passenger was forcibly removed from a United Express flight. Munoz said he was committed to “fix what’s broken so this never happens again.” (AP Photo/Richard Drew, File)

United to compensate people on flight when man dragged off

By DON BABWIN - Associated Press

FILE - In this July 8, 2015, file photo, United Airlines and United Express planes prepare to takeoff at George Bush Intercontinental Airport in Houston. After a man is dragged off a United Express flight on Sunday, April 9, 2017, United Airlines becomes the butt of jokes online and on late-night TV. Travel and public-relations experts say United has fumbled the situation from the start, but its impossible to know if the damage is temporary or lasting. Air travelers are drawn to the cheapest price no matter the name on the plane. (AP Photo/David J. Phillip, FIle)

EDITORIAL: The unfriendly skies

By THE WASHINGTON TIMES

FILE - In this Thursday, June 2, 2016, file photo, United Airlines CEO Oscar Munoz waits to be interviewed, in New York, during a presentation of the carrier's new Polaris service, a new business class product that will become available on trans-Atlantic flights. Munoz said in a note to employees Tuesday, April 11, 2017, that he continues to be disturbed by the incident Sunday night in Chicago, where a passenger was forcibly removed from a United Express flight. Munoz said he was committed to “fix what’s broken so this never happens again.” (AP Photo/Richard Drew, File)

United CEO’s 3 statements on passenger dragged off flight

Associated Press

In this Thursday, June 2, 2016, file photo, United Airlines CEO Oscar Munoz delivers remarks in New York, during a presentation of the carrier's new Polaris service, a new business class product that will become available on trans-Atlantic flights. Munoz said in a note to employees Tuesday, April 11, 2017, that he continues to be disturbed by the incident Sunday night in Chicago, where a passenger was forcibly removed from a United Express flight. Munoz said he was committed to “fix what’s broken so this never happens again.” (AP Photo/Richard Drew, File)

United CEO’s letter: ‘I promise you we will do better’

Associated Press

FILE - In this Thursday, June 2, 2016, file photo, United Airlines CEO Oscar Munoz delivers remarks in New York, during a presentation of the carrier's new Polaris service, a new business class product that will become available on trans-Atlantic flights. Munoz said in a note to employees Tuesday, April 11, 2017, that he continues to be disturbed by the incident Sunday night in Chicago, where a passenger was forcibly removed from a United Express flight. Munoz said he was committed to fix whats broken so this never happens again. (AP Photo/Richard Drew, File)

United Airlines CEO Oscar Munoz re-issues statement, actually apologizes

By Laura Kelly - The Washington Times

In this Sept. 8, 2015, file photo, a United Airlines passenger plane lands at Newark Liberty International Airport in Newark, N.J. Twitter users are poking fun at United's tactics in having a man removed from an overbooked Chicago to Louisville flight on April 9, 2017. (AP Photo/Mel Evans, File) **FILE**

United Airlines ripped by Twitter: ‘If we can’t seat you, we will beat you’

By Cheryl K. Chumley - The Washington Times

In this Sept. 8, 2015, file photo, a United Airlines passenger plane lands at Newark Liberty International Airport in Newark, N.J. Twitter users are poking fun at United's tactics in having a man removed from an overbooked Chicago to Louisville flight on April 9, 2017. (AP Photo/Mel Evans, File) **FILE**

Urban Dictionary has perfect word in wake of United Airlines row: ‘voluntold’

By Ken Shepherd - The Washington Times

Browns tackle Joe Thomas prepares to re-accommodate Colts' linebacker Shaun Phillips.

Joe Thomas skewers United’s ‘re-accommodate’ line

By Matthew Paras - The Washington Times

United Airlines passenger plane lands at Newark Liberty International Airport in Newark, N.J., in this Sept. 8, 2015, file photo. (AP Photo/Mel Evans, File)

United Airlines passenger dragged off overbooked flight: Video

Associated Press

A passenger "voluneers" to be "re-accommodated" when United Airlines "overbooks" a flight. (Associated Press)

Oscar Munoz, United Airlines followed protocol in removing ‘disruptive’ passenger

By Caryn Rousseau and Davide Koenig - Associated Press

Text of letter from United CEO defending employees

Associated Press

This Sunday, April 9, 2017, image made from a video provided by Audra D. Bridges shows a passenger being removed from a United Airlines flight in Chicago. Video of police officers dragging the passenger from an overbooked United Airlines flight sparked an uproar Monday on social media, and a spokesman for the airline insisted that employees had no choice but to contact authorities to remove the man. (Audra D. Bridges via AP)

The Latest: United CEO defends employees in plane incident

Associated Press

A passenger "voluneers" to be "re-accommodated" when United Airlines "overbooks" a flight. (Associated Press)

Video of passenger getting dragged off flight sparks uproar

By CARYN ROUSSEAU and DAVID KOENIG - Associated Press