This Tuesday, Nov. 26, 2019, file photo shows customers shopping in the shoe department at the Nordstrom NYC Flagship in New York. "Clearly, shopping is much more about an experience," said Jamie Nordstrom, president of Nordstrom stores and the great-grandson of the company's founder. “It's not just about getting through their lists. They want to bump into something new, something they didn't come into find. I think great stores do that well." (AP Photo/Mary Altaffer)
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