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This photo provided by Panera Bread shows Niren Chaudhary, CEO Panera Bread. Panera Bread Co. thought its coffee subscription plan was going to be one of its biggest changes in 2020. But a month after the service launched, the coronavirus struck. Chaudhary watched half of Panera’s sales evaporate within a week and said it was a frightening but invigorating time, with no playbook to follow. A year later, Panera is profitable again. (Jason Grow/Panera Bread via AP)

This photo provided by Panera Bread shows Niren Chaudhary, CEO Panera Bread. Panera Bread Co. thought its coffee subscription plan was going to be one of its biggest changes in 2020. But a month after the service launched, the coronavirus struck. Chaudhary watched half of Panera’s sales evaporate within a week and said it was a frightening but invigorating time, with no playbook to follow. A year later, Panera is profitable again. (Jason Grow/Panera Bread via AP)

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