Maria De Jesus Garza poses for a photo, Thursday, Jan. 18, 2018, in Dallas. In 2014, De Jesus Garza tried to file a complaint against an officer who ticketed her for having trash cans that obstructed traffic. Over the span of three hours, three officers tried to talk her out of the complaint before telling her the office was out of complaint forms, Garza said. Neither the department’s website nor a pamphlet that is supposed to be available to the public offer instructions on the complaint process. Nowhere do they explain that signed complaints can be filed by mail, email or fax to the internal affairs department. (AP Photo/Tony Gutierrez)
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