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FILE - This Tuesday, April 16, 2019 file photo shows a view of the Arizona Public Service utility company in Phoenix. The new head of Arizona's largest electric utility has apologized for a faulty bill calculator that was supposed to help customers find the cheapest rate plan but instead steered 10,000 of them to higher-priced options. (AP Photo/Ross D. Franklin,File)

FILE - This Tuesday, April 16, 2019 file photo shows a view of the Arizona Public Service utility company in Phoenix. The new head of Arizona's largest electric utility has apologized for a faulty bill calculator that was supposed to help customers find the cheapest rate plan but instead steered 10,000 of them to higher-priced options. (AP Photo/Ross D. Franklin,File)

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