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IRS Commissioner John Koskinen says past issues have been corrected but he acknowledged other problems building up at the agency, including taxpayers showing up hours before offices open in order to ensure they can get help on filling out their tax forms, and short staffing causing them to ignore more than 60 percent of the phone calls coming into the agency this year. (Associated Press photographs)
Photo by: J. David Ake
IRS Commissioner John Koskinen says past issues have been corrected but he acknowledged other problems building up at the agency, including taxpayers showing up hours before offices open in order to ensure they can get help on filling out their tax forms, and short staffing causing them to ignore more than 60 percent of the phone calls coming into the agency this year. (Associated Press photographs)

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