Taylor Swift fans outraged after paying for VIP seats only to find that view of stage blocked

A Taylor Swift fan was crestfallen after arriving at one of the pop star’s sold-out Eras Tour shows in Melbourne, Australia, only to discover her $800 ticket offered no view of the stage.

The fan, a self-described avid follower of Ms. Swift, posted on TikTok about her experience, highlighting that a substantial “tower” tent significantly blocked her view. “POV: You pay $800 per ticket for VIP Taylor Swift tickets and you can’t see the stage,” she wrote in a TikTok video. 

The revelation was met with solidarity from other fans, some of whom had traveled from Sydney, who were upset — some reduced to tears — over the compromised view after spending hundreds of dollars to attend the much-anticipated concert.

The fans said the situation became increasingly frustrating as they sought help from the venue’s staff, only to be repeatedly redirected from one worker to another. The runaround led them to miss out on the beginning of what was a three-hour performance. 

Eventually, perseverance paid off when she located a cooperative staff member who provided them with tickets to better seats on the opposite side of the stadium.

“We missed more of the concert as we raced around to the new seats, and while we made the best of things, it definitely impacted our experience,” the fan said in the video.

“They moved us to another restricted area but thankfully better than our original view,” she wrote on social media. “Took an hour of talking to 5 different supervisors, but we could see the stage which was all that mattered. Didn’t think paying for VIP would get us restricted seats.”

Compounding the ordeal, another fan said they were tasked by the venue’s staff with distributing the remaining tickets to other fans facing similar disappointment.

Another patron who had bought VIP tickets for $800 encountered a similar problem, with their view entirely obstructed by tents housing the crew and sound mixing equipment, putting a damper on their VIP experience.