OPINION:
DIGI-TEXX is a leading Business Process Outsourcing (BPO) company founded in 2003 in Vietnam by German national Frank Schellenberg. It has now grown to 1500 people and provides a full range of outsourced services to businesses including: data entry and document processing; help-desk center; scanning and archiving; digital solutions as well as IT and software. “I came to Vietnam in an assignment in 2000 and I was amazed by the potential of this country to become a BPO hub and compete with India and the Philippines. I soon decided to set up DIGI-TEXX and from humble beginnings, we are now one of the leading BPO companies in the country” said Schellenberg, who also serves as the CEO.
DIGI-TEXX runs on a successful business model where quality, data security and innovation are at the forefront. “We managed to combine German quality with all the ’made-in Vietnam’ benefits such as a young, dynamic and enthusiastic workforce, a good infrastructure and continuous country development” said Schellenberg. The company’s quality standards are certified with an ISO 9001:2015 certification and Data Security ISMS ISO 27001:2013 certification, complying EU GDPR. “In addition, we own our own self-developed and advanced document processing platform named DIGI-SOFT. We provide 24/7 services in English, German, Vietnamese, Japanese, Chinese, French and more than 30 projects languages in total” he continued.
Schellenberg eyes more business with US companies as they shift towards Vietnam and believes DIGI-TEXX, given its western-quality standards, is the ideal BPO solution for them.
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